Program Blinking or Freezing to Black Screen with Plugins in Win10

[Meleo]

I had absolutely no trouble with HTML Kit when my old laptop upgraded from Win7 to 10, but now that I have a brand new laptop something is wrong with the plugins I have been using (and have grown to love)

When I go to use them, the screen will "black out" from time to time..and not predictably. I actually thought I had a lemon computer and took one back to BestBuy...but now the brand new one (different make and far nicer, LOL, than the one I bought last month) is doing the same thing!

I tried installing while run as administrator (based on advice in another post)...and thought it was working, only to have it blank out again....

Thoughts? I love my plugins and really use oodles of them. I have tried Tools and just find it too overwhelming (and did not see how/where I could incorporate my beloved existing plugins)

I really love the 292 editor, so hoping I can find the magic bullet...

PS... after 2:30 AM and suddenly very tired...will look for answer tomorrow. Thank you

[paulie]

Hello Meleo,
I'm a HTML-Kit 292 fan too. And I got the same problem after using HTML-Kit 292 on a brand new machine running Windows 10.
Moving the mouse on the taskbar results in activation of a sort of screensaver.?!
It's really annoying.
I had the same issues using Microsoft Office.
Disabling the hardware accelaration in the program and the browser helped.
In HTML-Kit 292 I don't know were too find the solution.
I think it is a windows 10 issue?

[chami]

Thanks for reporting this! Another person emailed me about problems running HTML-Kit 292 (though not limited to HTML-Kit) after Windows 10 Update installed a video driver update. If you could please check the following we can try to figure out if the video driver update is common to these cases.

 

1. Do you see a driver update in Windows Update history?
   
    
   
   
   
    
2. What do you see for the "System Summary > Components > Display > Name" in Windows System Information? You can get to it by typing msinfo after opening the Windows Start menu.
   
    
   
   
   
   
   
    
   
   
   
   
   
    
3. Does turning on "Lower graphics acceleration" and turning off "Use high color icons" under "Edit > Preferences" in HTML-Kit 292 make any difference? After closing the preferences dialog, don't forget to exit and reopen 292.
   
    
   
   
   
    

[Meleo]

1) No updates appear to have been applied 'yet' - a few pending, but nothing specific to video drivers. Just out of box last night. Also, when on the laptop I returned and on the phone with Lenovo support, they twice replaced Video drivers thinking that was the issue (but did not resolve it).

2) This is what I have for Display in System Info:

Name Intel(R) HD Graphics 620
PNP Device ID PCI\VEN_8086&DEV_5916&SUBSYS_81AD103C&REV_02\3&11583659&1&10
Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description Intel(R) HD Graphics 620
Adapter RAM 1.00 GB (1,073,741,824 bytes)
Installed Drivers igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Driver Version 21.20.16.4471
INF File oem18.inf (iKBLD_w10 section)
Color Planes Not Available
Color Table Entries 4294967296
Resolution 1920 x 1080 x 60 hertz
Bits/Pixel 32
Memory Address 0xA0000000-0xA0FFFFFF
Memory Address 0x90000000-0x9FFFFFFF
I/O Port 0x00003000-0x0000303F
IRQ Channel IRQ 4294967290
Driver c:\windows\system32\drivers\igdkmd64.sys (21.20.16.4471, 10.00 MB (10,480,616 bytes), 6/14/2016 8:05 PM)

3) No Got excited for a minute or two as I could not get it to reproduce. but the moment I tried adding a plugin to Favorites, it failed again....

Here is a screen shot I captured the other day on the other laptop. It was kind of a worst case. Sometimes it is just the menu or the lower workspace (or both) or a square somewhere on the page.

[Meleo]

Yes... that is exactly what it seems to be like...or a screen capture...but the desktop is usually black. Once after speaking with a technician, I even saw the black desktop the remote assistance program had initiated...complete with the icon for the Lenovo remote assistance program (which I had since removed to recycle bin).... and the time stamp in lower right was reflecting the time I was speaking with the agent (about 30 minutes prior), so was almost like a screen capture.

[chami]

Thank you for the details. I too was hoping #3 would help.

So does this happen even if you don't have a page loaded in HTML-Kit 292?

How about if you toggle off "View > Actions Bar" menu option and use "Actions" menus? Just as a way to isolate the issue.

[Meleo]

While that is not as easy a way to work, so far, (I prefer the horizontal menu) I have not been able to reproduce the issue....granted I was out much of the day, but will be working on a form in the next little bit here, so will let you know if it blinks again....

[Meleo]

Well... sorry to say, it is still acting up. I did not see anything for quite some time, but just now, when not even using the plugins, but simply cutting and pasting, I got the blackout in the upper right of the screen.

[chami]

I was hoping to find a workaround for you even though this doesn't sound like a HTML-Kit 292 specific issue. If you have a video drive update waiting in Windows Update, maybe try applying it. You could also go to HTML-Kit 292 shortcut's properties and try Windows XP compatibility mode.

[Meleo]

I have been using multiple progs and the only one this is happening in is HTML Kit and now on 2 computers. I will try to use compatibility mode. Downloaded HTML-KIT, but Oh my, sooooooo different.

[Meleo]

Curious why so far back as Windows XP? And it does not seem to make a difference. Tried XP, 7 and 8 Sadly, after many years of using this prog, looks like I likely need to change. The blinking is very distracting. I downloaded the full-featured program, but I do not see the ability to use my keyboard shortcuts or all of my many useful plugins...and the generator for the other program is confusing, to say the least. I cannot see how to create a simple plugin at all.

I am quite literally heartbroken right now.

[chami]

Curious why so far back as Windows XP? And it does not seem to make a difference. Tried XP, 7 and 8 Sadly, after many years of using this prog, looks like I likely need to change. The blinking is very distracting.

There's usually no reason to use a compatibility mode since HTML-Kit 292 runs on Windows 10. I suggested XP mode, a midway point, as another attempt at troubleshooting this annoying problem you're having.

The three similar reports can be roughly summarized as follows:

1. One by you in this thread.
   Was 292 running on Win10? : Yes.
   What's changed : New PC. Unclear if related to video driver.
   Specific to 292? : Unclear.

2. Second one by paulie in this thread.
   Was 292 running on Win10? : Yes.
   What's changed : New PC. Possibly related to video driver.
   Specific to 292? : No. At least one other product was affected.

3. And the third I received by email.
   Was 292 running on Win10? : Yes.
   What's changed : Video driver update. Verified by uninstalling the driver update.
   Specific to 292? : No. At least two other products were affected.

Going by that information I'd keep an eye out for Windows Updates, likely towards second half of January. I know this sucks but I can only make educated guesses at this point.

 

I downloaded the full-featured program, but I do not see the ability to use my keyboard shortcuts

There are many ways to create keyboard shortcuts in Tools but there's no option to automatically import ones created in 292. Also check out shorthand.

 

or all of my many useful plugins...

If you could list these plugins (preferably in a new thread), I might be able to provide equivalents in HTML-Kit Tools.

 

and the generator for the other program is confusing, to say the least. I cannot see how to create a simple plugin at all.

I'd start with a snippet plugin (Ctrl+Shift+T and Ctrl+Shift+I if you prefer keyboard shortcuts)

 

I am quite literally heartbroken right now.

I can understand that I'm sorry I wasn't able to help.

[Meleo]

Oh, no, I know you have been helpful. For me, it is only this one program (and I often have many running).

So, is there a crash course available...like HTML Kit Tools for Dummies? I really need to be up and running b4 I get back to full run next week. I do not understand how to simply create a new document. I create a page (ie page.php) and it saves as something like "sneezing-wackamole.htm" - I mean, what's up with that? And where did my page.php run off to? --- and where are these pages being stored? Nothing makes sense....

[paulie]

Hello,
HTML-KIT 292 never worked good on my two windows 10 machines. These machines are brand new.
This is the second machine i'm trying to make my webpages with this nice program.
But i think the mentioned problem is not software related but either a display driver issue.
But i'm not sure. Before making this conclusion i thought it was a screensaver issue.
On mouse over some parts in the HTML-KIT 292 program screen ('status bar' for example) the mentioned problem occurred in my situation ( the window freezes to black or a screen capture picture). So I thought this was a screensaver issue and disabled it in the register completly. But this didn't work. The freezing issue persist.
When disabling the display driver and using the standard windows 10 display driver solves the problems for so far. But that seems not to be the solution to solve this problem I guess.
Working with Microsoft Office 2013 I had the same issues. Freezing and blurred desktop.
Before disabling the driver I could solved the problem by disabling the hardware accelaration for pictures in the preferences. But just for a while.
Disabling the active display driver and work with the windows 10 standard display driver gives some relief.
You can see the detailed display info of the installed videocard (dutch).

Naam NVIDIA GeForce 920M
PNP-apparaat-id PCI\VEN_10DE&DEV_1299&SUBSYS_105E1043&REV_A1\4&C7F2AD5&0&00E4
Adaptertype GeForce 920M, compatibel met NVIDIA
Beschrijving NVIDIA GeForce 920M
RAM-geheugen (2.147.483.648) bytes
Geïnstalleerde stuurprogramma's nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um,nvwgf2um
Versie van stuurprogramma 10.18.13.5946
INF-bestand oem2.inf (Section039-gedeelte)
Kleurenvlakken Niet beschikbaar
Vermeldingen in kleurentabel Niet beschikbaar
Resolutie Niet beschikbaar
Bits/Pixel Niet beschikbaar
Geheugenadres 0x9A000000-0x9AFFFFFF
Geheugenadres 0xB0000000-0xBFFFFFFF
Geheugenadres 0xC0000000-0xC1FFFFFF
I/O-poort 0x00003000-0x0000307F
IRQ-kanaal IRQ 4294967283
Stuurprogramma c:\windows\system32\drivers\nvlddmkm.sys (10.18.13.5946, 10,71 MB (11.228.608 bytes), 22-3-2016 07:01)

Naam Intel(R) HD Graphics 5500
PNP-apparaat-id PCI\VEN_8086&DEV_1616&SUBSYS_10D01043&REV_09\3&11583659&0&10
Adaptertype Intel(R) HD Graphics Family, compatibel met Intel Corporation
Beschrijving Intel(R) HD Graphics 5500
RAM-geheugen 1,00 GB (1.073.741.824 bytes)
Geïnstalleerde stuurprogramma's igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igd12umd64.dll,igdumdim32,igd10iumd32,igd10iumd32,igd12umd32
Versie van stuurprogramma 10.18.15.4281
INF-bestand oem13.inf (iBDWM_w10-gedeelte)
Kleurenvlakken Niet beschikbaar
Vermeldingen in kleurentabel 4294967296
Resolutie 1366 x 768 x 60 Hz
Bits/Pixel 32
Geheugenadres 0x99000000-0x99FFFFFF
Geheugenadres 0xA0000000-0xAFFFFFFF
I/O-poort 0x00005000-0x0000503F
IRQ-kanaal IRQ 4294967289
Stuurprogramma c:\windows\system32\drivers\igdkmd64.sys (10.18.15.4281, 6,12 MB (6.418.856 bytes), 4-9-2015 19:06)

P.S Your suggested solutions didn't work.
I hope you can solve the problem.

[paulie]

Again,
I struggled more time with HTML-KIT 292 in compatible mode VISTA (service pack2).
And it looks that the program workes fine for now.

I hope Meleo tries this possibility too.

Succes Paul

[chami]

I do not understand how to simply create a new document.

Same as in HTML-Kit 292: "File > New Document" or "New" icon. HTML-Kit Tools also has Ctrl+N (template picker) and Ctrl+Shift+N (straight to blank document).

 

I create a page (ie page.php) and it saves as something like "sneezing-wackamole.htm" - I mean, what's up with that?

If you look back in the above screenshot, note that these "weirdly named" new documents are prefixed with "Untitled-". These are just default names given to new/unsaved documents. Why? If you create two or more new documents, it's easier to distinguish between "Untitled-jumping-puppy.html" and "Untitled-yawning-parrot.html" than two documents named "Untitled" and "Untitled".

 

And where did my page.php run off to? --- and where are these pages being stored? Nothing makes sense....

Once you save a file (same menu options, icons and keyboard shortcuts as 292), then it's placed wherever you save it. The name changes to what you give it. Same as 292.

 

If you have further questions about Tools, please start a new thread so that the current thread stays on the original topic.

[joeroyhud]

I am certain that a Microsoft or Intel update is causing the black screen problem.

My new Windows 10 desktop (just a few weeks old) has had the problem from the get-go. Then my laptop (18 months old) started having the problem a couple days ago. The laptop is used only periodically, so it doesn't get updated as often as the desktop.

I did a system restore on the laptop (to a mid-November restore point) and it's back to normal.

On my desktop, running HTML-Kit 292 in Windows XP SP3 mode eliminates the problem.

I've found that hitting the Windows menu button on the keyboard will quickly (but only temporarily) return the screen to normal.

Both computers, by the way, are using the integrated i5 or i7 graphics. I wonder if people with separate video cards have the problem?

[joeroyhud]

UPDATE: I think the culprit is Windows update KB3206632. I uninstalled it on my desktop and took HTML-Kit 292 out of XP compatibility mode. So far, so good.

[chami]

Thank you for this information! If Vista SP2 compatibility mode works for others, that would be a better option than XP SP3 mode.

[Meleo]

Looks like the Windows Update was also uninstalled by joeroyhud. Funny, too, I had a "security update" for that very update overnight. Was hoping that would resolve it on its own. Actually, I tried all versions when I was trying to get things to run and still had the issue. BUt I was not able to find that update in my list of updates to remove it (just the security update today which I left in place)... but no worries here, I am already feeling at home in Tools